Thank you for shopping at The V Store.
If you are not entirely satisfied with your purchase, we’re here to help. This policy outlines the terms for returning items and requesting refunds.
Returns
Our return policy lasts 14 days from the date of purchase. If 14 days have passed since your purchase, we cannot offer you a refund or exchange.
To be eligible for a return:
- The item must be unused and in the same condition that you received it.
- The item must be in the original packaging.
- You must provide the receipt or proof of purchase.
Non-returnable items include:
- Opened e-liquids or vape juices due to hygiene reasons.
- Used coils, tanks, or other consumables.
- Clearance or sale items.
If your product is faulty or damaged upon delivery, please contact us immediately so we can address the issue.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, send us an email at [[email protected]] and we will guide you through the process.
Shipping
To return your product, you will be responsible for paying your own shipping costs. Shipping costs are non-refundable. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
Exceptions
Some items are exempt from being returned or refunded, including:
Products purchased during a promotional sale
Gift cards
Perishable goods such as vape juices, opened and used products
Contact Us
If you have any questions about our Refund and Returns Policy, please contact us:
Email: [[email protected]]